faq
BEFORE YOUR CLASS
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We provide aprons but some clay can stain clothing so please wear clothes and shoes that you don’t mind getting dirty. We recommend comfortable shoes as you will need your feet for support while throwing at the potter's wheel.
We highly recommend trimming your fingernails.
Tie your hair back and remove dangling jewelry, watches or rings.
We are a dog-friendly studio. Please inform us before you book your class if:
You decide to bring your dog
You are shy around dogs
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For all day parking, park on streets without residential parking permit signs. This is available :
In front of the studio, on Boise Ave, between the alley and Venice Blvd
North of McCune Ave (Between Centinela Ave and Beethoven St)
2-Hour daytime parking (8am-6pm) is available on Boise Ave between Venice Blvd and McCune Ave
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Yes — we love dogs! 🐾 Well-mannered pups who get along with others are welcome, as long as they don’t distract from anyone’s learning. Our studio mascot, Autumn, will greet you too!
Please let us know before your visit if:
You plan to bring your dog
You are shy around dogs
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For Introduction Class and Private Lessons, pieces will be ready for pick up 4-6 weeks after your lesson.
We will contact you through email or text to arrange a pick up appointment.
BOOKINGs & rEFUNDs
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We do not offer refunds. Studio credit only may apply in eligible cases.
Introduction Class
Self-reschedule up to 24 hours before class using the [Reschedule Class] link in your confirmation email. Please do not email or text to reschedule, using the link ensures your seat is retained. No shows, cancellations will result in a full charge for that seat.
Late Arrivals may miss out on making a handbuilding project.
Classes with fewer than 3 students may be canceled. We will notify you via text or phone call.
Class Package (Flexi)
Book your class online up to 5 minutes before class start time.
You may reschedule your session up to 8 hours before the start of class using the [Reschedule Class] link in your booking confirmation email.
No shows, cancellations, or rescheduling within 8 hours of class will result in a full charge for that session.
Please note your Class Package expiration date. Plan ahead to make the most of your lessons.
Class Package (Series)
If you can’t attend a class, please reschedule at least 12 hours in advance through your booking confirmation email. Use the [Reschedule Class] button to move it to the following (5th) week and avoid forfeiting your lesson.
No shows, cancellations, or rescheduling within 12 hours of class will be charged in full amount charge for that class.
Make Classes expire 42 days from the purchase date. Plan ahead to make the most of your lessons.
Private Lessons
Reschedule yourself up to 72 hours (3 days) before your lesson using the [Reschedule Class] link in your booking confirmation email.
Rescheduling between 72–24 hours before your lesson is subject to a 50% fee (this covers your instructor’s time). To move your credit forward, please email throw@handsinclayla.com or call/text 310-567-2708.
Rescheduling or canceling within 24 hours of your lesson, or not showing up, will result in a full charge.
If you have a last minute emergency, please give us a call or send a text.
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Please reschedule your class through your booking confirmation email.
Open the original booking confirmation email and click on the orange [Reschedule Class] button.
Choose a new date and time. Click “Reschedule”
You will receive an email confirmation with the details of your updated class.
SERVICES
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Wheel throwing
• 9 x Brent CXC 1hp Potter's Wheels
• Quality tools available to all students for both making and trimming work.
• Specialty tools like suede chamois, mediterranean sea sponges, burnishing gemstones and 3 different size trimming chucks.
• 5 x Model 10 Giffin Grip with trimming tool kits and trimming guards
• 14", 12", and 7" bats
Hand building
• Shimpo 30" Slab roller
• Smooth Slab Mats for the slab roller
• 3 x Maple block “Wood Weld” hand-building tables
• More than 100 tools to cut, sculpt, carve, stamp, roll, slip, shape, brush and cookie cut
• 2 x Scott Creek Super Duper Clay Gun (Extruder)
• 12", 9” & 7" Shimpo banding wheels
Facilities
• Clean towels & aprons
• 14 different clay bodies for you to try. Sold by the pound.
• Over 40 food-safe glazes, over 20 Wonderglazes, over 10 Amaco underglazes, Amaco underglaze pencils, oxides, and colored wax resist
• 3 Foot pedal sinks with beautiful redwood decking
• Dremel, sandpaper/Aloxite Grindstone (for smoothing fired clay)
• Clean & thin plastic-sheeting (for covering pieces), clay bags for keeping clay fresh.
• Personal protective equipment - Single use face mask, safety glasses, nitrile gloves (small, medium & large)
• Studio shelf with concierge service - your pottery is returned to your shelf after bisque and glaze firing & covering/uncovering wet pieces in preparation to trim/finish.
• 2 instructors during class time (who are there to teach and not make their own work, which is common practice in many other studios)
• Tea Station
• Fridge, Microwave, & toaster oven
• Restroom
• Mini Library
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We offer 15 Laguna Clay cone 5-6 clay bodies. The studio also has over 40 food safe dipping glazes.
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We have a kiln onsite for firing work made by currently enrolled students only. We do not offer outside firing services at this time.
GIFT CARDS
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Gift cards are sold as class credits or a dollar amount to be used towards a class purchase.
Please text or email us with the information below to purchase gift cards.
Do you prefer a complementary small handmade gift card (self collect only) or a digital version? Handmade gift cards are available for pick up during business hours (see below). You may pay in person via cash, card, Apple or Google Pay. If you prefer a digital gift card, we will email you an invoice with the digital gift card attached.
What message would you like on the gift card?
Would you like to specify a personalized redemption code that will be entered when the gift card is used?
E.g. “HAPPY50thTOM”, “XOXOAMY”Would you like to assign the gift card to a particular class and package, or do you prefer to have the monetary value displayed?
You may stop by during our regular business hours to choose your gift card design once the details above have been sent to us.
Monday to Thursday: 6:30pm - 9pm
Saturday: 1:30pm-3pm -
Your gift card will include a redemption code to be applied for specific classes or monetary value.
If you didn’t receive a code, you may either :
Email us with a photo of your gift card, or
Bring it in person to begin booking your classes
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Gift cards do not expire.